Customer Service Consultant

Job No: Red903
Location: Melbourne

Finally there’s a place to work that makes you feel good.  

We’re a vibrant Aussie energy company working hard to be good to the environment supporting renewable energy.  We are continuing to grow which means more opportunities for our people.  We want talented individuals who are proud of the contribution they make and want to be more than just another employee.

If you are a customer service professional who takes pride in knowing you have done all you can for your customers then read on… 

Here at Red Energy we are always on the lookout for motivated and enthusiastic consultants to join our growing company! We want dynamic and positive people who are motivated to solve problems and diffuse complex and challenging situations. 

You will be an experienced customer solutions professional with a passion for getting things right the first time.  You will be at ease with all kinds of people regardless of their frame of mind.  You can diffuse any situation with your emphatic yet commercial approach and you understand that the best way to protect the company’s brand is by ending the call with a satisfied customer. We have great permanent full time and part time opportunities available.

 

Why RED?

We are a 100% Australian owned and operated energy retailer, based in Richmond – close to both rail and tram lines. We have a focus on Renewable energy, our community and our people. 

Our values are: Safety, Agility, Courage, Decency, Ownership and Teamwork - we live and breathe these in every decision and interaction we have with our customers and employees.

You can be yourself and be part of a close knit team where it is all about doing great work in a fun, casual and supportive environment.

We provide full and in-depth training, plus on-going support from our team managers and call centre experts.

No work on Sundays!

In this role you will be available to work on a 10 week rotating roster between the hours of 8:00am - 8:30pm Monday to Friday, and the occasional Saturday between 9:00am - 5:30pm.

Plus you get to enjoy these awesome benefits!

  • Competitive base salary with bi-annual salary reviews and a performance based incentive bonus every 6 months
  • Two additional paid days off per year (Good Life Leave)
  • An extra 4 weeks of annual leave repaid from your salary (Lifestyle Leave)
  • Annual Myki card at a discounted rate
  • Massage chairs, celebration events, health and well-being programs and fun team based initiatives throughout the year.
  • No work on Christmas Day or Boxing Day!

And this is not where our benefits end! To check out more, please visit our website.

We have a start date in March 2018, so apply now and you could be part of the Red team.

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